Index

Go Green with E-Statements

The Benefits of E-Statements:

• Convenient. Review your statements and canceled checks online at anytime—day or night.
• Fast. E-Statements can be accessed days before a paper statement would arrive in the mail.
• Efficient. E-Statements contain the same information as a traditional paper statement.
• Secure. Reduce the risk of statements being lost or stolen in the mail.
• Safe. Your e-Statement is only accessible through Internet Banking, which is protected by the latest security measures.
• Environmentally Friendly. Stay clutter free and conserve resources (paper) by accessing your statement online.
   

How to Get Started:

• Log into Internet Banking. (If you are not a registered user, enroll here.)
• Click on the e-Statement link.
• Follow the prompts. (Step-by-step instructions are available here.)
   

Frequently Asked Questions:

Q: Is there a fee for e-Statements?
A:  We provide your e-Statements free of charge.

Q: Which accounts are eligible for e-Statements?
A: All personal and business checking and savings accounts are eligible for e-Statements. If you have a home equity line of credit, you can receive your credit line detailed billing statement online.

Q: How do I get my e-Statements?
A: To view your e-statement, you must have a user ID and password to access Internet Banking. If you are not a registered user already, click here to enroll in the service.

Q: How will I know when my eStatements are ready?
A: You will be notified by e-mail that an e-Statement is ready to view. You will then log into Internet Banking to access your e-Statements.

Q: What if I did not receive email notification that my statement was available?
A: To ensure your notification e-mails are being delivered to your inbox, please add "customerservice@bcbonline.com" to your address book. If you still do not receive notification, contact your local branch to speak to a customer service representative to be sure we have your correct e-mail address on file. Your e-Statement will still be available within Internet Banking via the e-Statements link.

Q: How many e-Statements are available for me to view online?
A: As your history builds, you will have access to 12 months' worth of statements.

Q: Will my e-Statement look the same as my paper statement?
A: Yes, your e-Statements will be similar to the paper statements you currently receive.

Q: Can I receive both paper statements and e-Statements?
A: No, once you have completed the enrollment process for e-Statements, paper statements are no longer produced for your account(s).

Q: Do I need any special software to view my e-Statements?
A: Yes. Access to your e-Statements is available on any computer with Internet access. You will need Adobe Reader to view your e-Statements. You can download the software for free at http://get.adobe.com/reader/.