Go Green with E-Statements
The Benefits of E-Statements:
Frequently Asked Questions:
Q: Is there a fee for e-Statements?
A: We provide your e-Statements free of charge.
Q: Which accounts are eligible for e-Statements?
A: All personal and business checking and savings accounts are eligible for e-Statements. If you have a home equity line of credit, you can receive your credit line detailed billing statement online.
Q: How do I get my e-Statements?
A: To view your e-statement, you must have a user ID and password to access Internet Banking. If you are not a registered user already, click here to enroll in the service.
Q: How will I know when my eStatements are ready?
A: You will be notified by e-mail that an e-Statement is ready to view. You will then log into Internet Banking to access your e-Statements.
Q: What if I did not receive email notification that my statement was available?
A: To ensure your notification e-mails are being delivered to your inbox, please add "firstname.lastname@example.org" to your address book. If you still do not receive notification, contact your local branch to speak to a customer service representative to be sure we have your correct e-mail address on file. Your e-Statement will still be available within Internet Banking via the e-Statements link.
Q: How many e-Statements are available for me to view online?
A: As your history builds, you will have access to 12 months' worth of statements.
Q: Will my e-Statement look the same as my paper statement?
A: Yes, your e-Statements will be similar to the paper statements you currently receive.
Q: Can I receive both paper statements and e-Statements?
A: No, once you have completed the enrollment process for e-Statements, paper statements are no longer produced for your account(s).
Q: Do I need any special software to view my e-Statements?
A: Yes. Access to your e-Statements is available on any computer with Internet access. You will need Adobe Reader to view your e-Statements. You can download the software for free at http://get.adobe.com/reader/.