Index

Benchmark Alerts

On this page, Benchmark posts important notices about service interruptions, upcoming maintenance or changes to accounts, added or discontinued products and services, reminders, and updates. Please check it regularly when you see that the tab is active. If there are no current notices, the tab will not appear.

Benchmark Community Bank has received notice that some customers are receiving automated phone calls about their debit card being blocked. The message then directs customers to “press 1” to unblock the card. This is a phishing scam and should be ignored.

The phone call is asking for a customer’s 16-digit card number, expiration dates, security code, and PIN. If you receive a call about your debit card being blocked, please do not provide any information to the caller. Benchmark will not contact you to obtain your personal information. When uncertain about your debit card, please call your local branch to verify if there are any problems.

To learn how to protect yourself against other fraudulent activities, visit our Fraud Prevention Center.


We take security threats very seriously and prioritize the security of your account information and credentials. You may have heard about the recent Schannel bug in Windows. We want to assure you our online banking vendor has strong security measures in place to prevent this vulnerability.

You may have also heard about the recent POODLE vulnerability exploiting SSL 3.0. Our Internet Banking vendor is disabling support for SSL 3.0.

If you are using an older version such as Internet Explorer 6.0 or earlier, in order to continue logging into Internet Banking, please go to Menu bar -> Tools -> Internet Options -> Advanced tab and under Security, check the box on the TLS 1.0, TLS 1.1, and/or TLS 1.2 options. If you are using a current version of your browser, you will not need to take any action.


If you have given us your e-mail address, we want to be sure that you receive all our electronic communications. Please add "BCBonline.com" to your e-mail account's safe sender list. If you need help, review our guide.


Has your e-mail address changed?

Communication with our customers is becoming increasingly electronic. There are, of course, many advantages to this. One of the challenges, however, is the fact that e-mail addresses, unlike physical addresses, can be easily and quickly changed. When we don't get word of the change, we lose the ability to send you important updates and notices, including some exciting opportunities!

If your e-mail has changed since you last gave us one, please let us know. E-mail us at eservices@bcbonline.com with the valid e-mail address you prefer to use.

New to e-mail? Send us your address: eservices@bcbonline.com.


Did you know that if you go 60 days without logging into Internet Banking any recurring payments set up in Bill Pay could be affected and your e-statements could be discontinued? Read our policy here.


Having trouble viewing your e-statements? Get the latest version of Adobe Reader here!


Back to Top