Debit card guidance (as of 3/1/2017)
First, thank you for your patience with some of the details surrounding Benchmark’s recent debit card provider transition. We appreciate your consideration as we work to provide you a much-improved debit card experience.
With the transition between providers, our new system requires only a 4-digit PIN. If you presently use a 6-digit PIN, you may be receiving error messages or have had your transaction declined at some retailers.
How do I change my PIN?
You have two options:
- Use only the first four digits of your current 6-digit PIN. You will not need to change your PIN; or
- If you wish to change your PIN, you may do this at any of our 11 ATM locations or call your local branch for assistance. If you choose the ATM option, key in only the first four digits of your current PIN to access the system.
When paying with the assistance of a cashier: If you try to complete a PIN transaction and it is declined, ask the cashier to rerun it as a credit transaction. You may be asked to sign for the transaction.
When using your card at an automated checkout such as at the gas pumps: If a transaction using your PIN does not go through, cancel the transaction and start over, selecting the credit option before starting the transaction.
If you are still unable to complete transactions using your card, please contact your local branch for further assistance.
If you have already experienced difficulty with your card, please read this message from President Jay Stafford.
When planning a trip, always remember to alert your local branch as to the locations and dates that you will be traveling. Monitoring systems normally block transactions outside of your normal day-to-day area of spending and those that look suspicious. This will keep that from happening. Learn more about our debit card protection program.
Because communication is becoming increasingly electronic, plus the fact that e-mail addresses, unlike physical addresses, can be easily and quickly changed, Benchmark is reminding all customers to make sure that they update their e-mail address with us when it changes. When we don't get word of the change, we lose the ability to send important updates and notices, including some exciting opportunities! If your e-mail has changed since you last gave us one or if you are new to email, please let us know. E-mail us at firstname.lastname@example.org with the valid e-mail address you prefer to use.
Changes from the Federal Reserve concerning Regulation CC (Funds Availability): If we place a hold on a check you deposit, the funds will generally be available on the second business day after the day of deposit.
Benchmark will close to observe the following holidays:
|Memorial Day||Monday, May 29|
|Independence Day||Tuesday, July 4|
|Labor Day||Monday, September 4|
|Columbus Day||Monday, October 9|
|Veterans Day||Saturday, November 11|
|Thanksgiving Day||Thursday, November 23|
|Christmas Day||Monday, December 25|
|We encourage you to use Internet Banking, Mobile Banking, Banking by Phone (800-245-7506), BCBonTheGo, and our convenient ATMs when the bank is closed.|