Equifax Security Breach Information

In the daily course of business, Benchmark Community Bank utilizes the services of the three major credit reporting agencies. Of the three, Equifax recently notified their customers and the general public that a security breach of their systems had been discovered.

The press release announcing the breach can be found here: https://investor.equifax.com/news-and-events/news/2017/09-07-2017-213000628.

Equifax has established a dedicated website informing customers if they may be affected by the breach. It also contains updates, supplemental information, and offers complimentary identity theft protection and credit file monitoring. The link to the website is here: www.equifaxsecurity2017.com We recommend that consumers read and act appropriately upon suggestions contained in the press release and on the dedicated Equifax website.

The security of your information is of utmost importance to Benchmark. We strongly encourage our customers to take the actions noted below:

  • Review your account statements to spot any suspicious transactions. You can also monitor your account activity online at any time at www.bcbonline.com;

  • If you spot any suspicious transactions, please contact your local branch or call us immediately at 434-676-2666;

  • Consider whether you should place an initial fraud alert on your credit report (see www.consumer.ftc.gov/articles/0275-place-fraud-alert);

  • Consider whether you should freeze your credit file (see www.consumer.ftc.gov/articles/0497-credit-freeze-faqs);

  • Review your credit reports for accuracy. Call any one of the three credit reporting agencies listed below to receive your free annual credit report or visit www.annualcreditreport.gov.

  • You should also contact the credit reporting agencies to notify them of any suspected fraud or identity theft.


P.O. Box 9554

Allen, TX 75013




P.O. Box 2000

Chester, PA 19016




P.O. Box 740241

Atlanta, GA 30374



If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at www.identitytheft.gov or by calling 1-877-IDTHEFT (1-877-438-4338). The FTC also offers general information to protect your online presence at www.consumer.ftc.gov/topics/privacy-identity-online-security.

Our section on Safeguarding Your Identity & Credit located below this announcement contains useful information that can help protect your information from intruders to your online accounts, as well as provide helpful tips to protect you from fraud. For additional information or assistance, please contact your local Benchmark branch or call 434-676-2666.


Safeguard Your Identity & Credit

In today's world, consumers must safeguard their personal information and be aware of many fraudulent activities. Benchmark wants to help you by providing resources that will assist you in protecting yourself, online and offline. fraud prevention image

About Phishing

Please use caution if you receive any e-mails that ask you to provide confidential information or to click links to visit web pages that ask you to provide confidential information. This practice is known as "phishing," and many of these fraudulent e-mails may appear to be from an official or trusted source. However, many such e-mails are sent by criminals attempting to trick recipients into providing information like user names and passwords.

Reputable companies would never send e-mails asking you to provide confidential information via e-mail. Clicking links within these messages could place malicious files or applications on your computer. If you receive any suspect messages, do not reply to the e-mail. Instead, delete the message from your inbox.

Fighting Fraud

For several years, Benchmark has been participating in an anti-fraud program that aims to protect consumers from fake check scams. Read the press release for more information about this ongoing effort.

Important Numbers

To report a lost or stolen Benchmark debit card:

To report a lost or stolen Benchmark credit card:

To report identity theft:
Complaint Assistant Form

To request a free copy
of your credit report:

To learn how you can fight against fraud, check out the resources below:

How We Protect You
Visa Debit Card Protection Program
SecurLOCK Communicate Monitoring Service


How You Can Protect Yourself
Download SecurLOCK Equip for Your Benchmark Cards

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How Freezing Your Credit Report Works
Keeping Your Personal Information Safe
Preventative Measures to Avoid Holiday Package Thefts
Protect Your Privacy
Tips for Creating a Strong Password for Internet Banking

Identity Theft
Identity Thieves' Latest Scams
Identity Thieves Target Kids as Well as Adults
What to Do If Your Personal Information Has Been Compromised


Online Tips
Avoiding Technical Support Scams
Make Sure You Are Cyber Secure
Protect Yourself from Fraud When Buying Online
Seven Practices for Safer Computing
Stay Safe Online


Scams and Fraud
Automatic Debit Scams
Beware of Fake Phone Apps
Beware of Phony Sweepstakes Prizes
Choose Your Charities Carefully
Don't Become a Target
Fake Check Scams Could Cost You Thousands
Five Things that You Should Know to Avoid Fake Check Scams
How to Spot a Phishing Scam
Protect Yourself from the "Grandparent Scam"
Text Message Spam
Tips for Avoiding Foreclosure Rescue Scams
Wire Transfer Scams


For the most up-to-date information about scams and fraud, visit the Federal Trade Commission's Scam Alerts page.

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